FAQs
Expand the sections below to see answers to some frequently asked questions.
Contact us to start a free trial. If you have any questions along the way, please don’t hesitate to contact our support team – we’re standing by to answer any questions you might have.
Some general tips to help speed up the process:
- Do not sign up using a public email domain such as gmail, hotmail, yahoo, aol, etc.
- Provide a valid URL to your company’s website.
- Be prepared to send using your own domain name as part of your FROM address.
- Have access to your domain’s DNS zone editor so you can add some records that help with inbox placement.
- Have a clean list of opted-in recipients.
You’ll need an internet connection, and a modern web browser such as Chrome, Firefox, Safari, or Microsoft Edge. Recent older releases of Internet Explorer generally work without issue, but not guaranteed.
You can also use our API to manage lists, messages, & files, send campaigns, and pull reports.
Sure! We will be happy to discuss how you can outsource all your email related tasks to us. Please contact us for a quote on your project.
Free phone and email support is offered 7 AM – 5 PM EST Monday through Friday, excluding holidays.
The best way to get in touch with us is by using the form here.
If you have an emergency situation outside of normal business hours, emergency support for paid customers is offered at our emergency support site, www.jangomail911.com.
Once your campaign has been sent, you’ll receive an email indicating that it has completed sending. Also, you can check your account reports at any time to see the current status of any email campaigns you have sent.
Yes, when you’re preparing your message, you can specify whether or not you want to send your email immediately or at a scheduled date and time.
Yes. When you’re working on an email campaign, you have options to save it in your account so that you can work on it later. This is also a great way to share the email campaign with a team if you have several people who will be making changes.
Sending times vary depending on the size of the email campaign you’re sending, along with the overall usage of our services at the time. However, most smaller campaigns are delivered within a matter of minutes. If you have specific questions about how long it will take for a certain number of emails, please
contact our support team.
Yes, we do offer special discounted pricing for non-profit and educational customers. Contact our sales and support team for more information.
Our pricing structure is built to fit your needs. Standard pricing is based off of the number of emails you send and the amount of data that is transmitted.
Please contact us to request a quote. General pricing is shown here.
Yes, we do allow you to pay for 3, 6, or 12 months at a time. In fact, we typically offer discounted prices for each of those levels.
Contact a member of our sales and support team and let us know what prepayment options you’re interested in.
No, we don’t provide email lists for you, and we don’t allow purchased or harvested email lists to be used with our service. These types of lists typically harm both our reputation and yours!
You can use any list which you have built from direct opt-in’s or for customers that have an existing business relationship with you. We don’t allow purchased or harvested lists to be used with our service.
Absolutely not. JangoMail is in the business of providing an email marketing platform, not providing email addresses. Your data is yours and will not be shared with any third party. Our privacy policy also covers this.
You can manage your email lists by modifying them directly in our web interface, via our API, or using our opt-in forms on your own website!
Yes, any email list that you manage in JangoMail is your list that you can completely control.
JangoMail offers over 150 email templates free of charge for you to choose from.
If you manage your email lists within the JangoMail system, you have full control over personalizing your emails. For example, if you have an email list that contains a first and last name for your customers, you can use our replacement tags directly in your email so that each email that is sent out addresses your recipient personally.
JangoMail also offers conditional logic where content can be dynamically built based on conditions you specify.
If you’re just getting started with email campaigns, or just want to have a template professionally built by our team, we do offer email template design services.
In order to take advantage of these services, you must have a paid account with us. The rate for this design service is $50 per half hour, with a minimum of 1 hour billed.
Absolutely! You have the option of either copying and pasting your HTML code directly into our web interface, or you can upload the HTML file directly and use it in your account! Plus, any messages you have stored in your account can be marked as templates for use in future campaigns.
JangoMail can be 100% re-branded around your organization. You can have our user interface skinned with your logo and coloring, plus customize menu and display options.
Yes, we provide an extensive API that allows you to manage your lists, campaigns, reports, and more! This API is provided at no extra charge, and you can use it to build a custom integration into your own systems. Please see our API site at api.jangomail.com.
Yes, we provide an integration with Salesforce (private exchange), ODBC compliant databases, and our API allows you to build your own custom integration into your back-end systems. If you have questions about what types of integrations are possible, please contact our support team and we’ll be glad to help!
Our HTML editors include links that you can insert into your campaigns that will allow your recipients to share your message with just a few clicks! When you send an email campaign, you’re also provided with these links so that you can share them on your own social media sites as well!
