VIP Customer Service
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Why is my account sending disabled?

Why is my account sending disabled?

You may see the following message displayed in your account:

Why is my account sending disabled?

This message may be displayed for one of the following reasons:

  • You just signed up for an account and the account verification link hasn’t been clicked
  • You have a free trial account that is being reviewed
  • JangoMail hasn’t received payment for your account renewal or other charge
  • You may have received instructions that your account will need to set up SPF and DKIM in order to be able to send

How can this be resolved?

If you’ve gone through the list above and ensured these items are not the issue, you may contact our Support Team to assist you in resolving this.