VIP Customer Service

Management Reports & Tools

Information for management purposes can be accessed in the Reports section under Management Reports & Tools. From here, you can see useful reports such as what addresses have been added to your bounce or unsubscribe lists, your Standard API or Transactional Event API logs, as well as reports such as usage history and billing history. The Delivery Optimizer and Delivery Health Check tools can also be found here. The information here will highlight specific aspects of this section.


Report Settings

Under Report Settings, you can enable dynamic reporting and change the timezone shown in your reporting. By default, your reports are shown in Eastern Standard Time. Note: adjusting the timezone will only affect time stamps shown in the Reports section; this does not affect sending schedules. Any times entered on the site will still require EST. 


Delivery Optimizer

The Delivery Optimizer is a two step process that allows you to evaluate your account settings for deliverability.

  1. Click Delivery Optimizer.
  2. Choose to Check all my recently used From domainsCheck a specific domain and enter a specific domain or Check an SPF record and enter a specific SPF record. For this example, the first option is checked.
  3. The Delivery Optimizer will then check all specified domains for the following three things: SPF record; DKIM/DomainKeys; and branded tracking domain.
  4. If you do not have these records set up, you will see:
  5. To set these up, view the guides for SPF records and DKIM/DomainKeys, as well as information on branded subdomains and custom tracking domains.

Delivery Health Check

Use the Delivery Health Check to diagnose an email address. If a recipient mentions not receiving an email, insert their email address into the text box and click Diagnose. This tool will check if the address is correctly formed, appears on the unsubscribe or bounce lists, and will show if the address appears as a recipient for any recent mass campaign or transactional message.


Management Reports and Logs

Address Reports

Once a campaign has been sent, any bounces, unsubscribes, or address changes are automatically handled by the JangoMail system. There are still some instances where you may receive a separate email from a recipient requesting to be unsubscribed, but JangoMail can identify incoming replies with certain phrases as unsubscribe requests. Addresses appearing on the bounce list will indicate date and reason for the bounce. From the unsubscribe list, you can also manually add addresses or domains. Read more about bounce and unsubscribe management.

Account Reports

Access details about any complaints against your campaign in the Complaint Rates report, including a look back at statistics on the last seven days and specific emails that have complained. Usage History shows your volume for past 30 day periods that your account has been active. In your Billing History, you can view your invoices for your account history, as well as download PDF copies.

Inbox Reports

Recipient responses are cataloged in this section. Click on the specific type to view a list of messages as well as the campaign to which they are attached.


When using the API, the Standard API Log and the Transactional Event API Log record the operation, result, time stamp, and IP address.