customer service Archives

Command Center: The Value of Using the JangoMail Sub-Account Feature

November 13, 2014 - Posted by: erick - In category: account management, account settings, billing, business, business marketing, Command Center, customer service, multiple accounts, multiple users, organizations, public relations, sub-accounts - No responses

The information in this post has been updated here. How do you manage multiple email marketing campaigns for different clients, departments, or organizations in a JangoMail account? Use the JangoMail sub-account feature. To access Sub-Accounts, after you’ve called JangoMail, go to ‘My Account’ and click the ‘Sub-Account’ tab. Sub-accounts have multiple uses in a customer-centric […]

Meet the Team – Gayle Barcus

October 2, 2014 - Posted by: erick - In category: customer service, customer service representative, delivery health check, delivery optimizer, gayle barcus, Meet the Team - No responses

What does a chocolate addiction, reading, and quick wit all have in common? They have EVERYTHING to do with Gayle Barcus, JangoMail’s Customer Service Representative! Meet Gayle Barcus, JangoMail’s Customer Service Representative. 1. What is your position at JangoMail? Customer Service Representative 2. How long have you worked for JangoMail? Since May 2013 3. What do you like […]

Meet the Team – Stephanie Yount

July 3, 2014 - Posted by: erick - In category: customer service, customer service representative, customer support, full featured free trial, Meet the Team, stephanie yount - No responses

What do the initials S.Y., bowling, and ‘are you kidding me!’ all have in common? They are synonymous with Stephanie Yount, JangoMail’s Customer Service Representative! 1. What is your position at JangoMail? Meet Stephanie Yount, JangoMail’s Customer Service Representative. Customer Service Representative 2. How long have you worked for JangoMail? Since May 8th, 2013 3. How […]

Full Service Announcement and Interest Form

May 16, 2014 - Posted by: erick - In category: consulting services, customer review, customer service, full service, full service message design, interest form, jangomail full service, template design - No responses

Spring is here at JangoMail, and we’re sprouting some new service ideas. In particular, we are expanding our full-service and want to hear from you! We have just a few questions to see how we may better serve you. Complete our Full-Service Interest Form: If you would like to offer your expertise in any of […]

JangoMail Command Center: The Right Tools, The Right Way

March 20, 2014 - Posted by: erick - In category: automated features, automatic email, autoresponder, Command Center, customer service, email marketing, jangolopes, Sarah Dyer, support, support pointers, tools - No responses

By: Sarah DyerCustomer Service ManagerIn 2011, I quit my comfortable desk job to work alongside my husband, Todd, in his renovation business. Shortly after we purchased our first house flip, Todd had to run to another house and I was left in charge. Despite being married to one of the best home renovation experts, I […]

What Makes a Company Great?

February 11, 2014 - Posted by: erick - In category: business, business marketing, call center, customer service, jangomail, Mark Mentzer, sales, vip service - No responses

By: Mark MentzerRegional Sales ManagerI recently joined JangoMail as the Regional Sales Manager for the east coast. JangoMail is a growing company and this is a new position created as part of that expansion. Many companies attempt to grow, but merely expanding doesn’t guarantee success. There are other factors at work that need to be […]

The Twelve Days of JangoMail

December 6, 2013 - Posted by: erick - In category: Adriénne Horsley, customer service, email marketing features, email templates, jangomail - No responses

Written by: Adriénne HorsleyJangoMail Regional Customer LiaisonOn the first day with JangoMail my Support Rep said to me:Send 500 emails for free. On the second day with JangoMailmy Support Rep asked me:How can I help you?And send 500 emails for free. On the third day with JangoMailmy Support Rep said to me:We offer VIP Service.How can I […]

Gene Marks: Are You a Great Customer?

September 26, 2013 - Posted by: erick - In category: business marketing, customer service, Gene Marks - No responses

A guest post by Gene Marks Why I’m In Love With Andrew. Yes, That’s Right: Love.Andrew, I love you. No, not in that way. Not that there’s anything wrong with that. It’s just that you’re a good guy and I’ve known you for almost ten years now. You’ve been a great client of ours. You’re […]