VIP Customer Service

Account Contact Information

JangoMail makes it easy to provide account access to multiple members of your team while still maintaining account security. For users that need to create and manage campaigns, lists, and other content in your account, an additional login might be the best fit. However, for any account changes relating to billing, plan changes, information updates, or other account updates, the requester must be listed in the primary account information in order to authorize changes.

Three contacts may be listed on your account as authorized to make changes. These are the Email ManagerCompany Contact, and Billing Contact.

The Email Manager will receive all email communication for the account, including sending complete notifications, usage reports, and errors.

The Company Contact serves as an authorized person to make changes to the account and be notified when needed. This contact will not receive any automatic email but the phone number for this contact will be used when the JangoMail Support Team needs to contact you.

The Billing Contact will receive billing related emails, such as renewal reminders and invoices.*Please note: For accounts paying by credit card, the billing address for this contact must include the zip code that matches the credit card on file.

To add a contact or update existing information, go to My Account. On the Profile tab, you can update these contacts. The first spot is for the Email Manager and primary contact on the account. Below that are spaces for the Company Contact and the Billing Contact.


JangoMail provides multiple options to manage your account.
  • Protect your master login and username by creating additional logins for other team members.
  • With an agency account, you can create unique subaccounts that keep content, lists, and campaigns separate. Interested? Find out more.