Here are some of the questions we are asked most often. If you're interested in knowing what makes JangoMail better than its competitors, click here.  If after perusing our web site, you still have questions for us, we would love to hear from you - contact us.

		Q:	What is JangoMail?
		A:	JangoMail is a web-based e-mail broadcast and e-mail marketing system designed for businesses.  It allows you to create, send, and track e-mail campaigns.
		Q:	What do I need to use JangoMail?
		A:	You need a connection to the Internet, and you must be using either Internet Explorer (for Windows or Macintosh) or Safari (for Macintosh) as your web browser.
		Q:	What is the investment required to get started with a JangoMail account?
		A:	Pricing starts at $30 per month for up to 1,000 messages per month. For full pricing information, see the pricing page.
		Q:	Why do I need to use JangoMail to send e-mails out to my list when I can just use my existing e-mail software and BCC everyone?
		A:	There are many reasons.  Most desktop e-mail clients don't allow sending to more than 100 or so e-mail addresses at a time.  Additionally, BCCing to a large number of e-mail addresses will often land e-mail messages in junk mail folders.  Finally, BCCing doesn't allow for message personalization or tracking of individual recipients' behaviors.  When you send a mass e-mail through JangoMail, each individual receives his own individual e-mail message, with just his e-mail address in the To line.
		Q:	What makes JangoMail different from the other mass e-mailing services?
		A:	Many factors. Most importantly, however, is that you can extract information from virtually any database, whether it is on your LAN or on the Internet, and use that information to conduct a mass, personalized, e-mailing. You can also store your information in JangoMail's system by creating groups, defining fields within each group, and then importing or typing your data into each group. See the top 10 reasons JangoMail is better.
		Q:	What inspired the creation of JangoMail?
		A:	Its parent company, Silicomm Corporation, needed a convenient way to send mass, personalized e-mails to its customer list, but the Silicomm web site was hosted at a hosting company's server. Thus, the only way to do it prior to JangoMail was to export the data from our web site's database, and then import this data into a mass e-mailing software application. We built JangoMail so that it could pull the information out of the database over the net and send the e-mail all in one shot. While this is the main goal, we also packed it with every other e-mail management and tracking feature imaginable.
		Q:	How big of a company is JangoMail and how long have you been in business?
		A:	JangoMail's parent company, Silicomm Corporation, was founded in May of 1998.  JangoMail was created by Silicomm in 2000.  JangoMail has over 1,000 satisfied customers around the world.  There are approximately eight people, full time and part time, that contribute to the success of JangoMail.
		Q:	What support options are offered?
		A:	Free phone and e-mail support is offered 9 AM - 7 PM EST Monday through Friday, excluding holidays.  After hours emergency support is offered 24x7 through our emergency support site, www.jangomail911.com.
		Q:	I represent a marketing agency or a web development company and would like to private label JangoMail.  How can I do this?
		A:	JangoMail can be 100% re-branded around your organization.  For more information about our private label offering, please go here.
		Q:	Can the JangoMail folks take care of everything, including managing my list and sending out the e-mails for me?
		A:	Sure! We will be happy to discuss how you can outsource all your e-mail related tasks to us. Please contact us for a quote on your project.
		Q:	If I upload my e-mail lists to JangoMail, will you share my e-mail addresses with anyone else?
		A:	Absolutely not.  JangoMail is in the business of providing an e-mail marketing platform, not providing e-mail addresses.  Your data is yours and will not be shared with any third party.  Our privacy policy also covers this.
		Q:	What can you tell me about the security and infrastructure of JangoMail?
		A:	JangoMail takes security very seriously.  Our core data center is in a Tier 1 Level 3 datacenter that is protected physically by biometric scanners and monitored 24x7 by security guards.  All core JangoMail servers are behind a firewall that only allows access to the public on certain ports needed to use the JangoMail web site.  All other ports are protected and restricted by IP address.  The JangoMail SMTP servers are distributed throughout the world across eight different data centers, providing for the highest level of redundancy and failover possible.
		Q:	I downloaded some software that crawls the Internet and collects e-mail addresses related to my industry.  Can I use JangoMail to send to these?
		A:	No.  This method of collecting e-mail addresses is called "harvesting" and is prohibited by our Anti-Spam policy.
		Q:	To whom am I allowed to send e-mail with JangoMail?
		A:	You may only e-mail those recipients with whom you have a prior business relationship or those that have specifically opted in to your organization.  For more information about whom you can and cannot send e-mail to, please see our Anti-Spam policy.
		Q:	I found a mass e-mailing software package on the Internet for only $199.  Why should I pay you a monthly fee when I can pay a one-time fee for some desktop software?
		A:	There are many reasons why it is advantageous to use an e-mail service provider like JangoMail over using installed software.  They include: IT support staff: No need to have an IT support staff to manage your e-mail servers.  JangoMail takes care of that for you. Managing servers: E-mail servers used to be easy to control, but nowadays are difficult and complex to setup and manage.  JangoMail has invested significantly in building a robust and reliable e-mail sending infrastructure that is based on performance, speed, and industry standards for e-mail authentication practices. Bandwidth usage: With JangoMail, all of your e-mails are sent through our Internet pipes, and therefore, you don't need to worry about saturating your company's Internet bandwidth.  Companies that attempt to send mass e-mails on their own often find that when they do so, nobody else in the organization can use the Internet while the e-mails are going out. Deliverability: One of the biggest challenges for e-mail marketers is ensuring that their e-mails go into recipients' inboxes rather than their junk mail folders.  JangoMail has invested substantially in whitelisting programs and developing relationships with major ISPs like Yahoo!, Hotmail, Juno/Netzero, AOL, and others to ensure the highest deliverability of your e-mails.  Using desktop software to send e-mails through your own servers, you would have to start from scratch in developing these relationships on your own.  Learn more about JangoMail's deliverability practices here. Tracking: JangoMail provides tracking capabilities that most installed software solutions cannot match, such as unsubscribe and bounce management, click tracking, open tracking, web page activity tracking, and more. Reply management: JangoMail provides robust reply management that filters out real replies from spam, bounces, out-of-office autoreplies, viruses, mailbox full messages, and more.  You can fully configure how each of these types of incoming e-mails are processed.  With desktop software, after you send out a mass e-mail, everything, including bounces, replies, and other types of incoming e-mails will come straight back to your inbox. Usability: Since JangoMail is a web-based application that runs over the Internet, you can access it 24x7 from anywhere in the world that you can get online. Setup time: With JangoMail, you're up and running instantly once your account has been activated.  With installed software, hours can be spent configuring it to work with your e-mail server and configuring your e-mail server to allow for the demand that e-mail broadcasting requires.
		Q:	I'm sold.  How can I get started with my very own account?
		A:	You can signup online at https://www.jangomail.com/signup.asp or alternatively, you can call us to setup an account.  Our phone numbers are here.